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Market Operations Enquiries
 
Market Support Enquiries
Enquiries related to the operation of the gas markets in South Australia and Western Australia, including activities such as:
Registration of new market participants;
Changes to the Shipper Register; and
Requests for Bulk Standing Data,
should be directed to:
  Phone: (03) 8664 6520, or
  E-mail: market_support@remco.net.au

Rule Change Enquiries
Enquiries related to the processing of rule change requests and management of rules issues should be directed to:
  Phone: (03) 8664 6520, or
  E-mail: rule_change@remco.net.au

The pro-formas for rule change requests and rules issues are available in the Resources section.

Compliance Enquiries
Enquiries related to rule breach allegations or requests for rule interpretations should be directed to:
  Phone: (03) 8664 6520, or
  E-mail: market_complaince@remco.net.au

GRMS Helpdesk
LogicaCMG operates a helpdesk in support of the GRMS which can be contacted by participants during business hours for operational queries and to register faults. The helpdesk can be contacted as follows:
  Phone: 1800 008 532, or
  E-mail: gasmarketsystems.au@logica.com

FRC Hub Support
The FRC Hub is operated by NEMMCO. Hansen Technologies also provide technical support for the FRC Hub. If participants experience technical issues with the operation of the FRC Hub, such as issues with connectivity to the hub, support calls should be directed to:
  Phone: 1800 684 436, or
  E-mail: customer.support@hsntech.com.au

If the issues with the FRC Hub relate to processing of messages or the operation of WebMethods, support calls should be directed to:
  Phone: (03) 9648 8616, or
  E-mail: FBSAdmin@nemmco.com.au

All commercial matters between REMCo and market participants and matters that are outside of the areas discussed above should be referred to Stephen Thomson, REMCo Chief Executive Officer.

 

 
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