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Market Support
Enquiries |
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| Enquiries related to the operation of the gas markets in Western Australia, including activities such as: |
|
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registration of new market participants; |
|
changes to the Shipper Register; and |
|
requests for Bulk Standing Data, |
| should be directed
to: |
| Rule Change Enquiries |
|
| Enquiries related
to the processing of Rule change requests and management of
Rules issues should be directed to: |
| |
Phone: |
(03) 9609 8000, or |
| |
E-mail: |
rule_change@remco.net.au |
The rule change requests and rules issues are available
in the Historic Rule Changes section.
| Compliance Enquiries |
|
| Enquiries related
to Rule breach allegations or requests for Rule interpretations
should be directed to: |
| |
Phone: |
(03) 9609 8000, or |
| |
E-mail: |
market_compliance@remco.net.au |
| Compliance Panel |
|
| Submissions to the Compliance Panel should be directed to: |
| |
E-mail: |
peter.alberts@aemo.com.au; |
| |
Phone: |
(03) 9609 8411; or |
| |
Mailing address: |
GPO Box 2008, Melbourne VIC 3001. |
| GRMS Helpdesk |
|
| LogicaCMG operates
a helpdesk in support of the Gas Retail Market System (GRMS - REMCo's IT system) which can be contacted by
participants during business hours for operational queries
and to register faults. The helpdesk can be contacted as follows: |
| |
Phone: |
1800 008 532, or |
| |
E-mail: |
gasmarketsystems.au@logica.com |
| FRC Hub Support |
|
| The FRC Hub is
operated by AEMO. Hansen Technologies also provide technical
support for the FRC Hub. If participants experience technical
issues with the operation of the FRC Hub, such as issues with
connectivity to the hub, support calls should be directed to: |
| |
Phone: |
1800 684 436, or |
| |
E-mail: |
FBSAdmin@aemo.com.au |
If the issues with the FRC Hub relate to processing
of messages or the operation of WebMethods, support calls should be
directed to:
All commercial matters between REMCo and market participants and matters
that are outside of the areas discussed above should be referred to
Stephen Eliot, REMCo Chief Executive Officer.
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