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REMCo’s Mission is:
REMCo’s mission is to provide cost effective and efficient energy market administration services to our Members.
REMCo’s Values are:
- Trust in our staff and our business partners;
- Honesty at all times;
- Fairness in all dealings, and
- Integrity in all choices
REMCo’s Vision is that:
- REMCo will provide retail market administrator services for the WA gas market that are:
- operated in a cost-effective and efficient manner;
- governed under the Co-Regulatory Model; and
- based on a clear set of Rules that are effective for a Western Australian-only operation.
- REMCo will engage in energy market developments in WA to offer any synergies available for the
benefit of Members.
Organisational Objectives:
REMCo’s Objectives are to position REMCo so that:
- Position REMCo so that:
- the Company is fully resources to continue its Western Australian gas retail market operations in a manner that is consistent with its Mission;
- Western Australian gas market participants have confidence that the gas retail market administration services will continue to be provided cost effectively and efficiently; and
- REMCo’s members have a high level of stakeholder satisfaction for the provision of Retail Market Administrator services to the Western Australian gas market.
- Position REMCo so that it can provide additional energy market administrator services to Western Australia for the benefit of its Members
Approach:
REMCo will meet its Objectives by:
- Maintaining focus on its core role – operating the Western Australian gas retail market.
- Pursuing Western Australian energy market developments where they are beneficial to Members, as per the Board-approved Business Plan.
- Operating under the industry preferred Co-Regulatory governance model.
- Maintaining a high level of customer satisfaction by:
- keeping a strong focus on cost management, while maintaining services at levels appropriate to Members;
- implementing changes to the Rules and IT systems only if they provide a commercial benefit to the markets or address specific competition issues; and
- treating all compliance matters in a consistent, transparent, fair and equitable way.
- Engaging service providers on terms that align the interests of both parties, and that provide incentives for:
- compliance with the Rules; and
- providing value for money
- Maintaining a regular liaison with stakeholders to:
- identify opportunities for improvement before they escalate to service delivery issues;
- ensure that there is accord on energy market development initiatives;
- ensure that appropriate and effective Rule and IT system changes are developed; and
- ensure balanced and consistent enforcement of compliance with the Rules.
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